Payment Processing & Policies

Payment Processing

All transactions conducted through Vicinity are processed via a secure third-party payment gateway. By initiating a booking, users consent to the payment gateway’s terms of service and privacy policy. Vicinity shall not be held liable for any technical failures, transactional errors, or other issues caused directly by the payment gateway.

Transaction Security

The third-party payment gateway employed by Vicinity incorporates robust security features including encryption protocols, fraud prevention mechanisms, and PCI-DSS compliance. While Vicinity by Vicinity ensures the secure handling of payment data, any security breach or data lapse attributable to the payment gateway is outside Vicinity’s liability.

Payment Confirmation and Receipt

Upon successful payment, users will receive an automated confirmation email from Vicinity. Any errors or concerns regarding the transaction must be reported within 24 hours. It is recommended that users retain the payment gateway’s receipt for reference and dispute resolution.

Cancellation and Refund Policy

All cancellations and refunds are governed by Vicinity refund policy. Approved refunds will be processed to the original payment method via the third-party payment gateway within 7–14 business days. Processing durations are subject to the policies of both the payment gateway and the user’s bank.

Additional Financial Terms

Dispute Resolution: In the event of any transaction-related disputes, users must first notify Vicinity. Vicinity will collaborate with the payment gateway to facilitate resolution.
Fees and Charges: Additional fees or transaction charges may be applied by the third-party payment gateway, which will be transparently disclosed at checkout.
User Responsibilities: Users are responsible for ensuring the accuracy of all payment and booking details submitted during the transaction. Vicinity will not be liable for losses resulting from user-provided inaccuracies.

Liability & Usage

Limitation of Liability – Payment Gateway: Vicinity’s liability with respect to payment processing is strictly limited to facilitating communications and support between the user and the third-party payment gateway. Vicinity shall not be liable for any indirect, incidental, or consequential damages arising from payment-related issues.

Shared Property Bookings: Certain listings on Vicinity offer shared accommodations. Availability, pricing, and terms of such bookings may vary based on the selected configuration. Users are advised to review specific terms associated with each unit before confirming a booking.

Pets Policy: Pets may be permitted at properties listed on Vicinity, subject to the specific rules and approval of the property owner. Guests must confirm pet policies in advance and agree to adhere to all associated guidelines and restrictions. Non-compliance may result in cancellation or penalties.

Limitation of Liability – Guest Incidents & Property Use

Guests acknowledge and agree that Vicinity is solely a booking platform and assumes no liability in circumstances including accidents, illegal activities, criminal behavior, or structural deficiencies at the property. Any claims for damages must be reported before checkout.

Account & Legal

Termination of UseVicinity reserves the right to terminate any user’s account or access to the platform at its sole discretion, without prior notice, for violations of Terms, abusive behavior, or fraudulent activities.

Amendments to TermsVicinity reserves the right to update or modify these Terms and Conditions at any time. Substantial changes will be communicated to users and will take effect immediately upon publication.

Governing Law and Jurisdiction: These Terms and Conditions shall be governed in accordance with the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

By accessing and transacting on Vicinity, users explicitly acknowledge that they have read, understood, and agreed to all of the above Terms and Conditions.

Rules and Regulations for Guests

1Check-in / Check-out

Check-in Time: 2:00 PM
Check-out Time: 11:00 AM
All Guests must present a valid Government-issued ID & Address Proof (Passport, Driving License, Aadhaar Card, or Voter ID).
For Non-Indian Nationals, each Guest must carry a passport with a valid Indian visa.

2Security Deposit

A refundable security deposit is payable prior to check-in. It may be adjusted against extra guests, chargeable amenities, damages, or food services.

3Property Care & Conduct

Guests shall ensure no damage is caused to the villa, interiors, or fittings. Any damage or loss will be chargeable in full. Guests must comply with House Rules.

4Caretaker Services

A caretaker is available for basic cleaning and assistance. Continuous, round-the-clock service is not guaranteed.

5Occupancy Limit

The number of staying Guests must not exceed the number agreed upon at the time of booking.

6Visitors & Outsiders

Non-registered visitors are not permitted without prior written approval from Vicinity Ventures.

7Safety & Prohibitions

Carrying flammable, explosive, or illegal substances is prohibited. Caution advised during monsoons (slippery surfaces) and for insects/animals in nature locations.

8Liability Disclaimer

Vicinity Ventures, the property owner, and staff shall not be liable for any injury, accident, loss, theft, or disruptions due to power outages or acts of God.

9Swimming Pool (If Applicable)

Timings: 10:00 AM – 8:00 PM.
Proper swimwear is mandatory. No food/drinks near pool.
No lifeguard provided. Usage is entirely at Guests’ own risk.

10Electricity & Utilities

The property may experience intermittent power cuts/load shedding. Guests are expected to cooperate.

Acknowledgement & Indemnity

(Digital Representation of Check-in Agreement)

I, on behalf of all Guests, hereby confirm that we:

Have read and agreed to these terms & conditions.
Shall jointly and severally indemnify and hold harmless Vicinity Ventures, the property owner, and staff against all third-party claims, damages, or expenses arising from our stay.
Accept that violation of rules may result in penalties, eviction, or cancellation without refund.